SumUp POS and Backoffice New Releases

This article provides information on the changes, updates, and fixes made in each release of the POS and Backoffice updates.

POS and Backoffice Updates

App Version 11.5

Release Date - 6th October 2025

• Modifier Availability - You can now press and hold the modifier to update the availability on the POS quickly. This is an easy way to manage availability rather than going to the menu and searching for the relevant modifiers to set this up.
• Table QR code search - You can now enable the table QR scanning and scan to find a table rather than selecting manually. You can also download these QRs from the Backoffice table layout list.
• Allergen prompt on each sale - You can enable the setting to remind staff to choose allergens on each sale. This will trigger the first time you try to add an item to the sale. You can select the allergens and can make modifications later at any time anyway. But the pop-up will only be shown once to reduce noise. This is a frequently asked feature by the merchants, where the staff will be proactively reminded to ask customers about the allergens. We also improved the allergens pop-up so it now triggers when adding a free loyalty items that have allergens (previously, this was just adding to the sale anyway without warning).
• Re-arranged the general setting menu into sections, which makes it cleaner and easier to navigate
• Send modifier information and item notes to be consumed by the CDS (customer display screen). Web CDS is now updated to show the modifiers as well as the pre-discounted price by default (can be toggled with config).
• Logging responses on payment success/failure for easier debugging
• Stop barcode interaction when the app is locked. It now shows an error when scanning if the POS is in a locked-out state (on the staff PIN section).
• Fix issues that are sending duplicate data on the SumUp KDS integration in some edge cases.
• Fixed premature 404 error termination when waiting for tips under the SumUp Solo API integration
• Remove legacy Magic Pay reference under the FAQ section
• Fix the Paymentsense/Dojo zero payment issue for certain URL hosts. These hosts were not reporting a field that it was meant to.
• Fix Zettle retrieve payment (if the app closes mid-sale, the app tries to retrieve the ongoing transaction when resumed), returning the wrong amount (pennies instead of pounds) and causing discrepancies.
• Other fixes and improvements not relating to features

• Implemented the purchase order (PO) section on the stock app. You can now do the following:
  • Create a PO from the stock app
  • Send the PO to the supplier or mark it as sent to receive it on the App or Backoffice.
  • Cancel the PO.

• Show ideal stock and current stock on the item section across the app. Again, you can control whether you want to show these to staff through the settings toggle.

• Added PO support and settings for the stock app
• Added sale type filter on sales and product advanced report/email so you can separate figures based on POS vs web/external sales.
• Consolidated gross profit report across the outlets.
• Allergen matrix export (on ingredient list page). This now allows you to download the allergens associated with ingredient/product/modifiers in an easy CSV file for audit and transparency.
• Added loyalty information on sales view so you can see what's awarded and redeemed on each sale in the Backoffice
• Download Table QR codes from the table layout to be utilised on the POS.

App Version 11.4

Release Date - 13th June 2025

• Charity donations - Now you can set up charity donations on integrated card payments (SumUp/Zettle/Dojo). You can set up to 5 custom amounts. We show the donations along with the "round to nearest pound" when they go to Pay. You can set this up by clicking here.
• Self-scan improvement - We revamped the self-service mode and now ask for a manager PIN for challenge25 and restricted quantity products, as well as temp Out of Stock products. You can disable these in the register settings, so you have full control over them. We also have support for charity donations in self-service mode. There is support for a prompt added before the pay (you can also make it mandatory so customers have to enter a note before proceeding).
• Dynamic colour configuration - You can now configure up to 18 colours in the Backoffice (they can keep or replace the current colours), and these colours will be shown on the product/modifier/selling layout colour prompt in the Backoffice and will be shown on the POS accordingly. You now have full control over the appearance/colour of the selling layout.
• We added 2 new staff permissions that will require a manager PIN when restricted, view previous transactions and change the temporary Out of Stock flag.
• Email receipt from POS now prepopulates the Name/Email field when a customer is already attached to the sale.
• You can now print a bill straight from the table layout without opening the table or saving/voiding the current sale.
• We now show the total number of items in the cart so merchants can see it quickly instead of counting them.
• Send additional fields to be consumed by the SumUp KDS for a better merchant experience.
• Fix issues where removing a promo item (after it's already calculated) and pressing pay now ignores the invalid promo.
• Fix issues where variants are not greyed out (when OOis S is temporarily) on the parent modal. Same for open price and loose items.
• Other fixes and improvements not relating to features.

App Version 11

Release Date - 11th December 2024

• Default register settings - You can now set the default settings in the Backoffice to be applied to the POS upon login.
• Preview X-read - Now, you can view the X-read without sending it to the printer. Of course, you can still print it off.
• Customer allergens support - You can now assign allergens to customers. The allergens on the sale will be auto-populated when a customer is assigned.
• Support for customised Zettle tips - You can now select the default tips method as well as the custom percentages from the Backoffice. Also, updated Zettle to the latest SDK to support their newest readers.
• Previous transaction improvement - We revamped the previous transactions section, where we now show a breakdown of payment methods, including the payment tendered, change and tips. We also tweaked the receipt from this section to mimic the original receipt, as some data (tips, tendered/change) were missing from it.
• Allow the coupon to be used when the sale total is less than the coupon value. For example, if the sale total is £6 and the coupon value is £10, you can now apply the coupon as £6. This is useful when a higher value coupon is given, but the usage is intended to be used for any sale, regardless of the amount.
• SumUp Connect fixes to not skip the sign-in screen. With this, we can upgrade the SumUp Connect devices to the latest version for a better loyalty experience for the merchants.
• The latest Star printer SDK update fixes some network and iOS-related issues.
• Other minor bug fixes and improvements
  • calculating promo when on the coupon screen, so the total is recalculated to apply the coupon better
  • Fixed a refund issue when the service charge was applied to the gross amount on the original sale
  • Rewrite query implementation to improve some local Database performance

App Version 10.9

Release Date - 15th October 2024

• Solo API implementation
• Challenge 25 or age restriction implementation
• Quantity restriction implementation
• Service charge on the gross amount
• Improved Adyen integration
• Updated printer SDK. This should help fix the "Network unavailable" error, which sometimes leads to duplicate printing.
• Revamp promotion calculation
• Other minor bug fixes and improvements
  • Compressed ticket print on online orders
  • Added broken icons on the total breakdown, re-print status and bill timer
  • Staff permission to enter float on the opening register
  • Promo cross calculation on a negative quantity

App Version 10.8

Release Date - 11th July 2024

• Review the link and QR code on the receipt. You can now put text and links to their reviews page in the receipt templates. This then gets printed at the bottom of the receipt with a QR code so customers can scan it.
• Any allergens that are assigned to a sale are now printed on top of the tickets.
• You can now enable/disable printing for "No sale" and "Register closure" to save paper. 
• Configuration to print order notes on the Bill and Receipt
• Updated SumUp SDK to support Solo Lite readers.
• Incorporated SumUp Connect (FiveStars) integration into this release. We also moved the configuration to the Backoffice for easier management (https://pos.thegoodtill.com/app/integrations/sumup_connect). This build also supports line item display on the cPay terminal, so it works as CDS (customer display screen).
• Improved logging for PaymentSense PAT
• Other minor bug fixes and improvements
  • Compressed item print on web orders
  • UI issues on login for iPad Pro and Air

App Version 10.6

Release Date - 7th May 2024

• Staff action logs. Any action by staff that is approved by the manager is logged so merchants can audit and see who approved a void sale or a discount, etc.  The logs can be viewed from the Backoffice and filtered by date/sale/staff/manager, etc.  https://pos.thegoodtill.com/app/reports/staff_action_logs
• The customer views the screen on the POS to show the preview of any image/website. This is useful for schools where they want to validate the picture of the customer before allowing them to pay on account.
• Add the outlet name and register name in the Petty cash printout.
• Autogenerate gift card/voucher code support on the POS. Now, merchants can use the following:
  • Enter a manual code
  • Scan from an existing card
  • Use the autogenerated code.

• Improved Paymentsense/Dojo timed out an error message and asked them to double-confirm. We also log which actions the staff took, and these are available in the Backoffice for reporting. https://pos.thegoodtill.com/app/reports/paymentsense_logs. This is useful to resolve disputes where the staff argue they haven't seen any modal or said they rejected, but showed otherwise, etc.
• Show the total breakdown on the POS screen (popover with gross total before any discount, line discount, sale discount, subtotal, service charge, total and VAT breakdown). This is useful to see how the total is calculated and how the discounts, etc, are applied properly.
• Fixed printer status icon for mcPrint2 and mcPrint3. It was showing yellow to confuse merchants, although they are connected and printing properly.
• Fixed eat-in/takeaway price change issues when moving from eat-in to takeaway and then toggling back to eat-in, especially with coupon/voucher and deposit return scheme.
• Fixed a few IOS 17-related issues and bugs
  • Payment modal CSS issue
  • Fixed selling layout items disappearing for a brief moment on some occasions
  • Printing crashes if no logo is present
  • Scanner issue where it turns itself off after a few scans (had to upgrade the SDK to eliminate it)
  • The previous transaction pull-to-refresh is removed, and a button to refresh is added.
  • The tender amount button is flickering
• Other fixes/improvements/refactoring.

App Version 10.5

Release Date - 29th January 2024

• Support for the  Deposit Return Scheme is going live in Ireland this February. This will allow merchants to configure the scheme and allow them to take deposits and returns for the eligible products. We have support for manual and automatic modes where the deposit is added with the eligible products, and manual entries by the operators. Support article and Backoffice banner/pages will be updated later today. The receipt is also modified to group the deposit at the end according to the specification.
• Support for sticky label printers. We will add more improvements to this, but it should be ready to use to onboard merchants looking for this integration.
• You can configure quick cash buttons (£1, £5, £10, etc) that are shown on the app. You can choose to select all, some or none of the buttons to be shown on the payment modal.
• We have an option to change the default payment button colours
• Add a staff permission to add a MISC item
• Allow account customers to pay zero or negative sales on ACCOUNT, even if their balance is zero or negative.
• Show the table number on the Previous transaction page
• Ability to hide product images on the selling layout. This is useful when the merchants use the image for consumer-facing integrations like goodeats or kiosks, but don't require the image to be shown on the POS.
  • Fix the discount not showing properly on some occasions on the previous transaction page.
  • Fix the date time picker crash on IOS 17 by updating the SumUp SDK with the fix
  • Fix discount label issues on the CDS
  • Updated printer SDK to utilise newer printers and other fixes
  • Other minor fixes and improvements