Challenge 25 is a UK policy introduced in 2005 as an extension of Challenge 21. It requires anyone who looks under the age of 25 to provide valid proof of age before purchasing alcohol.
The Challenge 25 Scheme feature on the POS PRO system has been released to facilitate the government policy that requires individuals who appear to be under 25 years old to present valid proof of age before purchasing alcohol, to prevent underage drinking and reduce alcohol-related harm.
Please note: This feature is available from POS version 10.9 and above.
Setting up the Challenge 25 Scheme
Setting up the Challenge 25 Scheme
Step 1:
To begin, you will need to enable the Challenge 25 Scheme. Simply click on the link provided HERE, which will prompt you to log in to your POS PRO account. After successfully signing in, proceed by selecting the option labelled 'Enable Challenge 25 Scheme' to activate this important feature.
Step 2:
For the second step, the restricted products would need to be specified which requires the ID check to be completed. This can be found in the Overview section of the Challenge 25 settings page as shown above and you can add the products to the scheme by tapping on 'Add Products To Scheme'.
Step 2a: Adding Products
To add the products you would need to go to your product list from your POS Backoffice > Products > Product List > Scroll to the end > Export CSV. This will download the spreadsheet format of your product list. Within the file, you need to remove all product rows which you do not want to be a part of the scheme and keep Column A (product_id column). Then upload the updated spreadsheet to the scheme by tapping on the 'Choose File' option and selecting the file to upload.
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How it works on the POS App
On the POS app, the system will provide the staff with a pop-up to options of 'Challenge' and 'Do not challenge' which can be selected. This pop-up will appear based on the products specified in the initial setup. On the policy criteria, the staff can select the options to continue.
- If the 'Do no challenge' option is selected, the item will be added to the order without an ID request.
- If the 'Challenge' option is selected then the below screen will appear where the staff will be required to select the ID/Document type provided by the customer and confirm if these documents were checked and if they were accepted or declined. There will also be a section to add any additional notes for the check which was done.
Manual Check
There is also an option available to perform a manual check to check the ID on the POS app. This can be done by tapping on the Three Dots on the POS App > Select 'Challenge 25' which will bring up the pop-up to go through the verification.
ID Check Logs
All ID checks will be logged on the system which can be accessed to view information such as the number of changes and information such as the status of the challenge, the notes, and types of document provided. You will also be able to confirm the staff who performed the challenge as well as the full sale information (products, sale totals, payment types etc.) These logs can be accessed by tapping HERE.
Relevant Links:
Settings/Setup: https://pos.thegoodtill.com/app/challenge25/settings
Product Overview: https://pos.thegoodtill.com/app/challenge25/overview
Logs/Report: https://pos.thegoodtill.com/app/reports/challenge25_logs