Deposit Return Scheme

Ireland is launching a Deposit Return Scheme as part of their commitment to environmental sustainability and reducing single-use plastic waste.

In February 2024, when you buy a drink in a plastic bottle, aluminium or steel can that features the Re-turn logo, you pay a small deposit in addition to the price of the drink. When you return your empty and undamaged drink container to participating shops and supermarkets, you get your deposit back in full.

A new feature will be available on the POS Enterprise app that allows you to easily take and refund deposits directly through the app.

To utilize the feature setup mentioned above, it is necessary to have version 10.5 or a later version of the POS Enterprise app.

Setting up the Deposit Return Feature

With the introduction of the new deposit feature, you will have three convenient ways to set up deposits:

Manually

Using a prompt

Automatically

Adding Deposits Manually

  1. Log in to the back-office then use this link (we recommend that you bookmark it for easier access).
  2. Enable the 'Enable Deposit Return Scheme' option and tap on 'Add' to deposit values relevant to your products.
  3. Refresh the POS app by tapping the logo on the top left corner.
  4. You will be able to manually add the deposits and returns by tapping the three dots > Deposits button > Select Deposit or Return > Select Amounts > Add Return. This will add the amount for the deposit or return to the order.

Adding Deposits using a 'Prompt'

  1. Log in to the back-office then use this link (we recommend that you bookmark it for easier access).
  2. Enable the 'Enable Deposit Return Scheme' option and tap on 'Add' to deposit values relevant to your products.
  3. Select 'Enable Prompt on Pay' > Save Settings.
  4. Refresh the POS app by tapping the logo on the top left corner.
  5. When items are added to the order and the 'Pay' button is pressed, you will be prompted to 'Add deposit' or 'Continue to pay'.
    1. Add deposit - when this option is selected you will be prompted to select Deposit or Return and continue to add the deposit/return amounts. This will add the amount for the deposit or return to the order.
    2. Continue to pay - when this option is selected, you will continue to the payment without a deposit/return being added to the order.

Adding Deposits 'Automatically'

Setting up the automatic deposit/returns:

  1. Log in to the back-office then use this link (we recommend that you bookmark it for easier access).
  2. Enable the 'Enable Deposit Return Scheme' option and tap on 'Add' to deposit values relevant to your products.
  3. Select 'Enable Automatic Mode' > Save Settings.
  4. Refresh the POS app by tapping the logo on the top left corner.

Assigning deposit quantities and values products:

  1. Within the deposit return scheme link, tap on 'Overview'.
  2. Select 'Add product to the scheme' where you will be prompted to import a .CSV file to add products for the scheme.
    1. You can follow the link here to access the template for the spreadsheet.
    2. You can find the Product IDs (Column A - product_id) via your Backoffice > Products > Product List > Scroll to the end > Export CSV. This will export a .CSV file with all the products including the product IDs. These IDs can be copied into the template linked above.
  3. On the template, you can add the IDs, the quantities for the deposit and the deposit amounts and upload the spreadsheet to the backoffice.
  4. Once the spreadsheet has been uploaded successfully, refresh the POS app by tapping the logo on the top left corner.
  5. When you add items from the spreadsheet to your order with the corresponding quantity, the system will automatically include a deposit amount in the total. It will exclude any products that are not eligible for the deposit return scheme.

Refunding the deposits

For Integrated payment methods like SumUp, Zettle, and PaymentSense/Dojo, you can refer to this guide for detailed instructions on how to refund the deposits.

For Cash or Non-Integrated payment methods, you can also refund the deposit by either following the above method or by adding the return amount to the order. Simply tap on the order, select the non-integrated payment method, and complete the order.

Reporting

This reporting tool provides valuable insights into the performance of your deposit return scheme. To access the reporting feature, simply tap on 'Report' through the back-office link for the deposit return scheme. Within the reporting section, you can choose the specific date range you want to view and you will be presented with a summary of the deposits collected and returns processed. If your system is configured with multiple outlets, you will also have the option to view a detailed breakdown for each outlet. 

FAQs:

How to resolve the 'Invalid deposit value' error?

Make sure to set the 'VALID DEPOSIT VALUES' in the deposit return scheme settings and all values in the .CSV file should match the values in the backoffice.

Can I use all three methods for deposits/returns?

Absolutely! You have the flexibility to enable and utilise all three deposit/return methods simultaneously.

I am not based in Ireland but can I still use the deposit return feature?

Yes, this feature can be enabled by following the steps above for all accounts.