--- title: Optimising your SumUp card reader account to work with your SumUp POS account description: Setting up and accessing your SumUp card reader account to work correctly with your SumUp POS account --- [Skip to content](https://support.thegoodtill.com/sumup-account#main-content) English Show submenu for translations ![sumup logo-modified.png\]](https://support.thegoodtill.com/hs-fs/hubfs/sumup%20logo-modified.png?height=40&name=sumup%20logo-modified.png) - [Default HubSpot Blog](https://thegoodtill-8238028.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://thegoodtill-8238028.hs-sites.com/blog) - English Show submenu for translations - Home Home Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.thegoodtill.com/?hsLang=en) 2. [Hardware](https://support.thegoodtill.com/hardware?hsLang=en) 3. [SumUp](https://support.thegoodtill.com/hardware?hsLang=en#sumup) # Optimising your SumUp card reader account to work with your SumUp POS account ## Setting up and accessing your SumUp card reader account to work correctly with your SumUp POS account > Please note that the below steps are advised if you are using SumUp POS and SumUp card readers together. > > If you are only using SumUp payments, please instead refer to the articles [here](https://help.sumup.com/en-GB). 1. ### Access and verify your SumUp account 1. Ensure that you can login to [your SumUp account](https://auth.sumup.com/flows/login?login_challenge=00495ec016ed4c65b93d98a4ec0774ee), and that you have completed any **verification steps** for your SumUp account. 2. The verification request emails will come from the SumUp onboarding team so it's essential that you **check your inbox for any requests from the SumUp onboarding team for verification** information (check your junk and spam!). 2. ### Set up your SumUp profile(s) 1. If you are using more than one iPad to take orders, you will **need to set up a different SumUp profile (under your main profile) for each iPad**.  SumUp call these "employee profiles" and **this is very important if you use multiple iPads and multiple card readers.** 2. Please follow the [steps here](https://help.sumup.com/en-GB/articles/56iouwpFNrV9xCFiWfSjLZ-employee-profiles) for how to set this up in your SumUp account. 3. Ideally, each iPad will be logged into a separate employee profile, and each iPad will be linked to one card reader. 3. ### Check you can make payments and refunds through the POS app 1. Follow the [steps here](https://support.thegoodtill.com/support/sumup-card-reader?hsLang=en) to link your reader with your iPad. 2. Then perform a transaction by going to the main selling screen on the iPad, add something your basket \> Pay \> SumUp. 3. Then ensure you can do refunds by going to cog \> Previous Transactions \> Refund \> Tick the items in the sale \> Confirm \> Process Refund. If you see an error, just ensure that your SumUp account is connected from the [POS back office](https://pos.thegoodtill.com/) by going to Apps \> SumUp \> [Connect your SumUp account](https://pos.thegoodtill.com/app/sumup/dashboard). 4. ### Check your SumUp payouts 5. 1. Ensure that the **[right bank account](https://help.sumup.com/en-GB/articles/53y9dGnD6jhNLBSf9DzoM-change-bank-account)** is connected to your SumUp account so that you can get paid correctly! 2. Understand **[when to expect your payouts](https://help.sumup.com/en-GB/articles/3LmA9XV15VHbcJvl6YVpyX-understanding-payouts)** from SumUp. 3. And [how to reconcile](https://support.thegoodtill.com/reconciliation-of-payments?hsLang=en)**[them](https://support.thegoodtill.com/reconciliation-of-payments?hsLang=en)** with your SumUp POS reports.   - [Front End](https://support.thegoodtill.com/front-end?hsLang=en#main-content) - [Download And Login](https://support.thegoodtill.com/front-end?hsLang=en#download-and-login) - [Sales](https://support.thegoodtill.com/front-end?hsLang=en#sales) - [Tables](https://support.thegoodtill.com/front-end?hsLang=en#tables) - [Options](https://support.thegoodtill.com/front-end?hsLang=en#options) - [App Refresh](https://support.thegoodtill.com/front-end?hsLang=en#app-refresh) - [FAQ](https://support.thegoodtill.com/front-end?hsLang=en#faq) - [Tips](https://support.thegoodtill.com/front-end?hsLang=en#tips) - [Delivery](https://support.thegoodtill.com/front-end?hsLang=en#delivery) - [Refunds](https://support.thegoodtill.com/front-end?hsLang=en#refunds) - [Ticket/Receipt printouts](https://support.thegoodtill.com/front-end?hsLang=en#ticket-receipt-printouts) - 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