Ensure that your printer is plugged into a power source and that the cable is securely fastened into the back of the printer.
Connect your iPad’s USB cable into both the iPad itself and the USB port located at the rear of the printer.
If the printer IP address is not the same as the one set in the back office, please update by going to your back office.
Select the ‘Setup‘ tab on the left-hand side and then click ‘Printers’ from the drop down menu.
Identify the relevant printer and select ‘Edit’ by clicking the pencil icon to the right of the printer bar.
Ensure the printer’s IP reads USB:TSP100.
Do not forget to click ‘Submit‘ to ensure the changes are saved.
In order to further check if the iPad is connected to a printer, open The Good Till App, tap on the printer icon and select ‘Printer Status”, it will show all the printers connected to the iPad.
We are always happy to help with any issues you may be having. If you can't find what you're looking for within our support portal please send us a message by clicking the button below or call our support team on 0203 322 4095.