- Support Knowledge Base
- Hardware
- Printer Troubleshooting
Resetting your TSP100 LAN printer
If your printer's IP address is set to static and you've had a change in ISP or router, you'll need to reset the printer so that the IP address changes to DHCP so it's able to connect to your new router.
- Turn your printer off at the switch on the side
- Open the paper hatch and leave it open
- With the paper hatch open, hold down the Feed button and while you're holding it down, switch the printer back on. Keep holding the feed button.
- Keep your finger on the Feed button until the Ready and Error lights start to blink blue and red. Once they start flashing, release the Feed button.
- Close the paper hatch.
- Turn off the printer. When you power it back on, the printer will be set to DHCP.
If you're following these steps because you've had a change in router, you'll now be able to connect your printer, but you'll also need to change the IP address back to static to ensure a more stable connection. Please follow the steps here for this.