Common Printer Problems

Common printer problems (across all types of printers) and how to resolve them.

For more advice, please check out the troubleshooting page for your particular printer model:

USB

LAN

Bluetooth

1) Error light at the front of the printer is flashing quickly?

This can mean that there is no paper in the printer. A new roll of paper must be placed into the printer for it to operate. If you need to order more paper, please click here.

 

2) The error light at the front of the printer is flashing slowly?

This simply means that the printer is close to running out of paper. We advise that a new roll of paper be placed into the printer in order for it to operate properly.

 

3) A faint looking red line appears on my receipts, what does this mean?

If this line appears on your receipts, it is again another indication that the printer is close to running out of paper. Please insert a new till roll into the printer for it to operate properly.

 

4) Error light at the front of the printer is flashing very quickly?

This error is usually caused by a paper jam. Turn the power OFF, open up the paper hatch and clear the jammed paper then power back ON. (The printer has to be turned off to clear the jam).