Common Printer Problems

Common printer problems (across all types of printers) and how to resolve them.

For more advice, please check out the troubleshooting page for your particular printer model:

USB

LAN

Bluetooth

1) Error light at the front of the printer is flashing quickly?

This can mean that there is no paper in the printer. A new roll of paper must be placed into the printer for it to operate. If you need to order more paper, please click here.

 

2) The error light at the front of the printer is flashing slowly?

This simply means that the printer is close to running out of paper. We advise that a new roll of paper be placed into the printer in order for it to operate properly.

 

3) A faint looking red line appears on my receipts, what does this mean?

If this line appears on your receipts, it is again another indication that the printer is close to running out of paper. Please insert a new till roll into the printer for it to operate properly.

 

4) Error light at the front of the printer is flashing very quickly?

This error is usually caused by a paper jam. Turn the power OFF, open up the paper hatch and clear the jammed paper then power back ON. (The printer has to be turned off to clear the jam). 

 

5)The printer is printing out with a wide margin on the left/right, which pushes all the information over and cuts it off. 

This is most likely a printer alignment issue. Check to see if this still happens when you test print from the Utility App. To do this:

  • Download the TSP143iii Utility app from the App Store. 
  • When it loads, go to Unselected State, and select the printer from the list > Apply
  • Then go to Installation in the blue tab at the bottom > Printer Test
  • If it still prints off incorrectly, go to the Settings tab at the bottom  > Memory switch settings and check:
    • print speed and print density = Standard
    • Printable area = 72mm
    • Compression (vertical) = disable