Web order states

  • Created - Order created in the system. Start state.
  • Accepted - Store operator accepts the order and sets the expected completion time.
  • Rejected - Store operator rejects the order. Only possible when the order is currently in the 'Created' state. End state.
  • Ready - Order is ready for collection or ready to be dispatched (collection and dropoff only).
  • Dispatched - Order has been dispatched (delivery only).
  • Completed - Store operator marks the order as completed due to completed collection or delivery. End state.
  • Cancelled - The order was cancelled by the customer or the store after being accepted. End state.
The following state diagram shows the flow between different states for web orders.

Order states