Goodtill provides support for ResDiary bookings as an extension to the existing table management functionality available in the POS application.
The integration is configured per outlet, allowing each outlet to be linked to a different ResDiary restaurant or disabled in outlets where ResDiary is not used.
This feature requires the Booking module, contact firstname.lastname@example.org to add this module to your account.
All bookings scheduled for the current day will appear in the bookings list in the left side of the table pane. Tapping a booking will display the booking details, including customer details, deposits, booking comments and more.
When viewing the booking details, the operator can seat the customer at a table which opens a sale on the POS.
If a booking status in ResDiary instead of the POS, a sale will automatically be created on the POS and the table will be displayed as occupied.
Tap any empty table to create a walk-in booking which will be reflected in ResDiary.
The ResDiary meal status will automatically be marked as “open” when a customer is seated and “closed” when the sale is completed.
The operator can set any other meal status during the duration of the visit when updating the sale in the Sell page or by opening the Booking Details dialog.
If a booking has any deposits, the total processed deposit amount will be applied as a payment against the sale. The ResDiary deposit is recorded as a payment against the sale in the Backoffice.
Once a sale linked to a booking has been completed, the customer spend and receipt will be updated in ResDiary.
Customer details will be imported in to Goodtill when a booking is actioned on the POS. This allows sales to be linked to ResDiary customers in the Goodtill backoffice.
The integration should now be ready to use. Tap the “Tables” button in the top menu bar of the application to see the table layout and list of reservations for the current day.
This can be due to:
If you see a “Table not found” error when creating a walk-in on the POS, this is because a matching table cannot be found in ResDiary during the current service. Please ensure that a table exists in ResDiary in this service with the exact same name as the table in Goodtill.
The name shown in the bookings list is taken from ResDiary, however the name shown in the table and sale layouts is taken from the Goodtill customer record. If the customer is a returning customer and their name was changed in the Goodtill backoffice it may no longer match with the ResDiary booking customer name.
If a booking is opened on the POS, cancelled in ResDiary, then the sale is completed on the POS, Goodtill will mark the booking as closed and send the customer spend and receipt to ResDiary as usual.
In this case, if the customer has not arrived, the POS operator should void the sale instead of completing it. Goodtill will not change the state of the booking in ResDiary if the sale is voided, hence the booking will remain in the cancelled state in ResDiary.
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