--- title: Goodeats FAQs description: 1. Can I process a partial refund? A) Yes, you can do this from the back office > Reports > Goodeats Report > Find Sale > select sale > scroll down > select “Refund Transaction”. 2. Can I have a diffe --- [Skip to content](https://support.thegoodtill.com/support/goodeats-faqs#main-content) English Show submenu for translations ![sumup logo-modified.png\]](https://support.thegoodtill.com/hs-fs/hubfs/sumup%20logo-modified.png?height=40&name=sumup%20logo-modified.png) - [Default HubSpot Blog](https://thegoodtill-8238028.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://thegoodtill-8238028.hs-sites.com/blog) - English Show submenu for translations - Home Home Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.thegoodtill.com/?hsLang=en) 2. [Goodeats](https://support.thegoodtill.com/goodeats?hsLang=en) 3. [Goodeats](https://support.thegoodtill.com/goodeats?hsLang=en#goodeats) # Goodeats FAQs **1. Can I process a partial refund?** A) Yes, you can do this from the back office > Reports > Goodeats Report > Find Sale > select sale > scroll down > select “Refund Transaction”. **2. Can I have a different layout for different fulfilment types?** A) Yes, this is available, link the different layouts in the Opening Times section.  **3. Can you reject only one item and proceed with the rest?** A) No, you will have to reject the whole order and if the customer still wants the rest they will have to re-order. **4. On my Goodeats, it says my product is unavailable/out of stock, but it’s definitely in stock.** A) Please check – **the stock level** for the product in the back office > Products > Product Inventory > Search. – **On the POS**, have you marked it as unavailable? Check by tapping the Web section > bottom left should indicate if any products are set to unavailable > toggle them back on. –**On the Goodeats dashboard** > Display Layout > Edit Layout >Check your settings for “allow sale of out of stock products” **5. How can I learn more about the Goodeats setup?** A) Please have a look at our videos **[here](https://vimeo.com/showcase/7003965)** and our documentation **[here](https://docs.google.com/document/d/1L1escqddJ6hb5R5MJYjD4hcpc3E6V5ujAXbNu6UDfSs/edit?usp=sharing)**. **6. Can I have different product prices and VAT rates for different fulfilment types?** A) Yes, please edit this on the product editing page > Product List > Edit (pencil button) > Select Different Price on Goodeats > Enter the prices and VAT rates for the different fulfilment types.   **7. My Goodeats sales aren’t coming through to Xero?** A) Please check that it’s mapped correctly by going to Apps > Xero > Settings > Scroll down > Enable “Send Goodeats sales to Xero automatically” > Save. **8. Can I order using a Mobile app?** A) The ''**SumUp POS Enterprise - Goodies**'' loyalty app can be installed on Android or iOS devices where you will find the '**Order**' section for Goodeats ordering. ***Note:** For the loyalty points, this would need to be supported in the store you are purchasing from to get the points.*   - [Front End](https://support.thegoodtill.com/front-end?hsLang=en#main-content) - [Download And Login](https://support.thegoodtill.com/front-end?hsLang=en#download-and-login) - [Sales](https://support.thegoodtill.com/front-end?hsLang=en#sales) - [Tables](https://support.thegoodtill.com/front-end?hsLang=en#tables) - [Options](https://support.thegoodtill.com/front-end?hsLang=en#options) - [App Refresh](https://support.thegoodtill.com/front-end?hsLang=en#app-refresh) - [FAQ](https://support.thegoodtill.com/front-end?hsLang=en#faq) - [Tips](https://support.thegoodtill.com/front-end?hsLang=en#tips) - [Delivery](https://support.thegoodtill.com/front-end?hsLang=en#delivery) - 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