1. Can I process a partial refund?
A) Yes, you can do this from the back office > Reports > Goodeats Report > Find
Sale > select sale > scroll down > select “Refund Transaction”.
2. Can I have a different layout for different fulfilment types?
A) Yes, this is available, link the different layouts in the Opening Times section.
3. Can you reject only one item and proceed with the rest?
A) No, you will have to reject the whole order and if the customer still wants the rest they will have to re-order.
4. On my Goodeats, it says my product is unavailable/out of stock, but it’s definitely in stock.
A) Please check – the stock level for the product in the back office > Products > Product Inventory > Search.
– On the POS, have you marked it as unavailable? Check by tapping the Web section > bottom left should indicate if any products are set to unavailable > toggle them back on.
–On the Goodeats dashboard > Display Layout > Edit Layout >Check your settings for “allow sale of out of stock products”
5. How can I learn more about the Goodeats setup?
A) Please have a look at our videos here and our documentation here.
6. Can I have different product prices and VAT rates for different fulfilment types?
A) Yes, please edit this on the product editing page > Product List > Edit (pencil button) > Select Different Price on Goodeats > Enter the prices and VAT rates for the different fulfilment types.
7. My Goodeats sales aren’t coming through to Xero?
A) Please check that it’s mapped correctly by going to Apps > Xero > Settings > Scroll down > Enable “Send Goodeats sales to Xero automatically” > Save.
8. Can I order using a Mobile app?
A) The ''SumUp POS Enterprise - Goodies'' loyalty app can be installed on Android or iOS devices where you will find the 'Order' section for Goodeats ordering.
Note: For the loyalty points, this would need to be supported in the store you are purchasing from to get the points.