Firstly, you’ll need to select/add your staff members to be drivers. You can do this in the back office by going to Users > Staff.
You can select the pencil icon to edit an existing staff member, and you will see a new section “Courier/driver”. You can tick the box to indicate they are a courier and fill in their email address and mobile number.
You can also select a display name for your staff member- this will be printed on the receipts/tickets instead of the normal staff name.
On the POS app (please note you’ll need to be running version 7.8 or higher; if you need to use testflight to get 7.8 click here), remember to refresh with the logo in the top left corner to sync the changes you’ve made in the back office.
Now when you select a delivery order, and you select “Dispatch”, it’ll give you the option of choosing any of your staff that you’ve marked as a “courier/driver”.
Once you select your staff member, this will trigger an email to be sent from the back office to that staff member with the address only of the order. (Please note we are not sending any personal customer info or order info for security reasons).
We are always happy to help with any issues you may be having. If you can't find what you're looking for within our support portal please send us a message by clicking the button below or call our support team on 0203 322 4095.