--- title: PaymentSense/Dojo Troubleshooting description: Common problems and solutions for PaymentSense/Dojo terminals --- [Skip to content](https://support.thegoodtill.com/paymentsense-troubleshooting#main-content) English Show submenu for translations ![sumup logo-modified.png\]](https://support.thegoodtill.com/hs-fs/hubfs/sumup%20logo-modified.png?height=40&name=sumup%20logo-modified.png) - [Default HubSpot Blog](https://thegoodtill-8238028.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://thegoodtill-8238028.hs-sites.com/blog) - English Show submenu for translations - Home Home Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.thegoodtill.com/?hsLang=en) 2. [Hardware](https://support.thegoodtill.com/hardware?hsLang=en) 3. [PaymentSense](https://support.thegoodtill.com/hardware?hsLang=en#paymentsense) # PaymentSense/Dojo Troubleshooting ## Common problems and solutions for PaymentSense/Dojo terminals 1. The POS app can't locate the terminal. 1. The most common reason for this by far (90% of queries) is that the API details have been entered incorrectly in the SumUp POS backoffice. 2. Please double check with PaymentSense that you've been given the correct details for your specific terminal! Please also check that you have 'https://’ before the API Host. 3. You can also check that the terminal itself is online and connected to the internet by following the steps [here](https://docs.connect.paymentsense.cloud/pdq/ingenico/internet-connectivity). 2. The PaymentSense terminal is offline. 1. Check that the terminal itself is online and connected to the internet by following the steps [here.](https://docs.connect.paymentsense.cloud/pdq/ingenico/internet-connectivity) 3. The "Unable to retrieve table list" error.  1. The table name is too long - ensure the table name is **equal to or less than** 8 characters long. 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