How to contact SumUp POS PRO (TheGoodtill) Support

Please see below for our contact methods, opening hours, and SumUp POS PRO Support holiday schedule.

Christmas and New Years Schedule (2024/25):

Support will be accessible exclusively through Live Chat during the specified days and hours below. On all other days, our support line will function as per normal operating hours and channels:

Tuesday 24th December 2024 - 9 am to 1 pm

Wednesday 25th December 2024 - CLOSED

Thursday 26th December 2024 - CLOSED

Tuesday 31st December 2024 - 9 am to 1 pm

Wednesday 1st January 2025 - CLOSED

Thursday 2nd January 2025 - 8 am to 6 pm

Live chat

For the quickest reply, we're open via Live Chat from your SumUp POS website or the support website in the hours below:

Monday to Friday: 9 am to 5 pm

Weekends and Bank holidays: 10 am to 6 pm

Phone and Email

We're also open for more extended hours via email (pos.support.uk.ie@sumup.com) or by phone (020 3322 4095) during the hours below:

Monday to Thursday: 8 am to 7 pm

Friday: 8 am to 9 pm

Saturday: 10 am to 9 pm

Sunday & Bank holidays: 10 am to 6 pm (live chat and email only)

Please note that if you're not immediately able to reach us by phone, we log all missed calls and will call you back very shortly!