--- title: Advanced Loyalty - FAQs description: Common queries regarding the Goodies app and Advanced Loyalty module --- [Skip to content](https://support.thegoodtill.com/advanced-loyalty-faqs#main-content) English Show submenu for translations ![sumup logo-modified.png\]](https://support.thegoodtill.com/hs-fs/hubfs/sumup%20logo-modified.png?height=40&name=sumup%20logo-modified.png) - [Default HubSpot Blog](https://thegoodtill-8238028.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://thegoodtill-8238028.hs-sites.com/blog) - English Show submenu for translations - Home Home Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.thegoodtill.com/?hsLang=en) 2. [Modules](https://support.thegoodtill.com/modules?hsLang=en) 3. [Advanced Loyalty](https://support.thegoodtill.com/modules?hsLang=en#advanced-loyalty) # Advanced Loyalty - FAQs ## Common queries regarding the Goodies app and Advanced Loyalty module 1. How do my customers download the Goodies app? 1. The Goodies app can be downloaded from the Apple Store or from the Google Play store. 2. How can I scan their code? 1. You can use the iPad camera or buy a dedicated handheld scanner [here.](https://webstore.thegoodtill.com/products/category/barcode-scanners) 3. What happens with the points if I have multiple outlets? 1. The points can be earned at any outlet and redeemed in any outlet, they can't be restricted to be earned/redeemed at specific outlets. 4. If I refund a sale, will it deduct the points back from the customer? 1. Yes, if you refund a sale, it will deduct points from the customer. 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