The iPad may lose its connection to the WiFi in which a red bar will show across the top of the screen when in the app.
In this case, please tap the home button to get out of the app and then access the iPad settings.
From the settings, please choose the WiFi tab and ensure that the iPad is connected to the correct WiFi network.
The red bar should disappear once the iPad connects to the WiFi.
If the iPad is connected to the WiFi but the red bar is still showing, please double tap the home button and swipe the Good Till app up to get rid of it.
Access the app again by clicking on it. If the red bar is still showing, please contact us.
We are always happy to help with any issues you may be having. If you can't find what you're looking for within our support portal please send us a message by clicking the button below or call our support team on 0203 322 4095.