--- title: USB Printer Troubleshooting description: Common USB printer problems and how to resolve them --- [Skip to content](https://support.thegoodtill.com/usb-printer#main-content) English Show submenu for translations ![sumup logo-modified.png\]](https://support.thegoodtill.com/hs-fs/hubfs/sumup%20logo-modified.png?height=40&name=sumup%20logo-modified.png) - [Default HubSpot Blog](https://thegoodtill-8238028.hs-sites.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://thegoodtill-8238028.hs-sites.com/blog) - English Show submenu for translations - Home Home Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Knowledge Base](https://support.thegoodtill.com/?hsLang=en) 2. [Hardware](https://support.thegoodtill.com/hardware?hsLang=en) 3. [Printer Troubleshooting](https://support.thegoodtill.com/hardware?hsLang=en#printer-troubleshooting) # USB Printer Troubleshooting ## Common USB printer problems and how to resolve them > Please check this page [here](https://support.thegoodtill.com/common-printer-problems?hsLang=en) for common generic printing issue first. If the printer isn't printing **anything:** 1. 1. Check that the printer is plugged straight into the iPad with the iPad charging cable, and that it's firmly plugged in on both ends.  2. Check that the iPad shows as charging (in the little battery symbol at the top right).  1. If it isn't, please try a new cable (and ensure that it is an MFi certified cable) 3. Check that the backoffice settings are correct: 1. First, go to **Setup \> Printers**. Ensure that you see the **type** of printer available (i.e receipt for a receipt printer) 2. Then check that the IP address field is correct - it should look like this: ![USB printer IP](https://support.thegoodtill.com/hs-fs/hubfs/USB%20printer%20IP.png?width=688&name=USB%20printer%20IP.png) 3. Then go to **Setup \> Registers. **Click on the pencil button for the register profile that you're currently using. Then check that the correct printer name is selected here:![Register printer settings](https://support.thegoodtill.com/hs-fs/hubfs/Register%20printer%20settings.png?width=688&name=Register%20printer%20settings.png) 4. **and here**: ![Register ticket settings](https://support.thegoodtill.com/hs-fs/hubfs/Register%20ticket%20settings.png?width=688&name=Register%20ticket%20settings.png) 5. Then, on your POS app, tap on the logo at the top left corner to sync it and try again. 6. If it's still not printing, your printer may need an update. Please download the Star Micronics app and follow the steps [**here**](https://www.star-m.jp/products/s_print/mcprint3/manual/en/settings/usingApp.htm) to update the printer firmware.    If the printer is only printing **intermittently:** 1. 1. Check that the printer is plugged straight into the iPad with the iPad charging cable, and that it's firmly plugged in on both ends. If the cable is loose then this might affect the connection now and then - try a new cable. 2. If the printer is just not printing some products, this means that the printing settings on the product may not be correct. Check this in the backoffice: 1. Go to Products \> Product List. 2. Search for the product that is not printing and click on the pencil button to edit it. 3. Scroll down to the very bottom and make sure that the product is set to print to the correct place: ![Printing options](https://support.thegoodtill.com/hs-fs/hubfs/Printing%20options.jpg?width=688&name=Printing%20options.jpg) 4. 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