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What do I need to get started?

  • A Woocommerce store (running a recent version of Woocommerce, WordPress and PHP)
  • The plugin zip file
  • Your Good Till back office login details for either the store owner user or any user with Admin privileges

Does the plugin support products with variants and attributes?

Yes, products with variants containing up to 3 attributes are supported.

Why are some product details not synced?

This may be because:

  • The field does not exist in both Woocommerce and The Good Till
  • The field in Woocommerce is provided by a third party plugin that is not supported

The system integrator documentation includes a list of all supported fields.

How can I choose which product category is used when importing in to the Good Till?

A “Primary category” can be set using the Yoast SEO plugin, this category will be used during export if it is set.

Can I set different product details in the two systems?

Yes, after the products have been imported from one system to the other, only the stock quantities are synced. This allows you to change prices, images etc in either system without affecting the other.

How does stock syncing affect the Woocommerce out of stock state?

Woocommerce will mark the product OOS if either:

  • “Track inventory” is disabled in the Good Till and “Stock status” is set to “Out of stock” in Woocommerce.
  • “Track inventory” is enabled and “Stock quantity” is 0 or below in the Good Till.

Note: you will still be able to make sales on an iPad while the “Stock quantity” is 0 or below.

How do I know if my products stock levels are syncing?

When the plugin is active a new “Good Till” tab is added to the Woocommerce product edit pane. This will display the last date when a product’s stock was synced and the reason for the last sync (either due to being viewed by a user or a background update). This pane will also provide links for viewing the product in Good Till backoffice interface if the product was imported from the Good Till.


Why might my products stock levels not sync?

  • The product may share its SKU with another product or one of its variants
  • The SKUs may be different in the Good Till and Woocommerce
  • “Track Inventory” may be disabled in the Good Till. It is important to check the variants in variable products.
  • The stock level may have already been synced within the last few minutes. By default the stock levels won’t sync more than once every 3 minutes (configurable down to 1 minute in the plugin settings).


After setup, where should I add new products?

After the plugin in setup, new products can be added in either system, then imported to the other system. We would suggest adding new products in the Good Till because the import process is easier.

Can I disable the plugin after importing/exporting products?

The plugin can safely be disabled at any time if you do not need the stock syncing functionality.

Who can access the Good Till menus in WordPress Admin?

Both Shop managers (“manage_woocommerce” role) and Administrators (“manage_options” role) can access the “Good Till Stock Sync” Woocommerce menu in order to import/export products.

Only Administrators can access the settings page where The Good Till credentials are entered along with tax class mappings and sync settings.

Need Further Helps?

We are always happy to help with any issues you may be having. If you can't find what you're looking for within our support portal please send us a message by clicking the button below or call our support team on 0203 322 4095.