Google Click Fraud

Shopify FAQs

What do I need to get started?

  • A Shopify store
  • Your Good Till back office login details for either the store owner user or any user with Admin privileges

Does the plugin support products with variants and attributes?

Yes, products with variants and attributes are supported.

Can I set different product details in the two systems?

Yes. By default, product data for products imported in to Shopify will be kept in sync with Goodtill, however this can be disabled in the settings. Product data is not synced from Shopify to Goodtill.

How does stock syncing affect the WooCommerce out of stock state?

Shopify will mark the product as out of stock if quantity in Goodtill is 0 or the product has track inventory disabled. You can disable stock syncing for a product by changing the “Inventory Policy” and “Fulfilment Service” to Shopify instead of Goodtill.

Why might my products stock levels not sync?

If products are matched by SKU, this may be due to:

  • The product may share its SKU with another product or one of its variants.
  • The SKUs may be different in the Good Till and Shopify.

Can I disable the plugin after importing/exporting products?

The plugin can safely be disabled at any time if you do not need the stock syncing functionality.

Can I connect more than one Shopify store to the same Goodtill store?

Yes – this will not cause any problems. If a product is sold on store A, the stock will be decremented in store A and Goodtill. Within the next hour, store B will be updated with the new lower stock value from Goodtill.

Need Further Helps?

We are always happy to help with any issues you may be having. If you can't find what you're looking for within our support portal please send us a message by clicking the button below or call our support team on 0203 322 4095.