You can do full and partial refunds for Goodeats orders.
This will need to be done from the back office.
Firstly, find the order that needs to be refunded > Back office > Reports > Goodeats Report > Run date range > Select Web order.
Then press “Refund”:
and the system will ask you whether you’d like to refund in part or in full:
If you choose a partial refund, it will ask you to enter how much you want to refund:
You’ll also be able to write in the reason for the refund, and your customer will also receive an email to confirm the refund that you’ve made.
Please note that although we initiate the refund straight away, the time it takes to process the refund can vary depending on your payment processor and your customer’s bank.
We are always happy to help with any issues you may be having. If you can't find what you're looking for within our support portal please send us a message by clicking the button below or call our support team on 0203 322 4095.